Guide

The questions a first-time buyer asks, answered by the shop. Every line here is checked against the concert pages and the help pages, and says no more than they do.

• Getting to the showHow to reach every venue with a night still to come, in the words the concert pages use, with the address and postcode for each.
• Standing or seated: how to chooseWhat general admission, gold circle and the seated tiers actually are, and how the concert page tells you where a block sits.
• If your tickets have not arrivedWhat should have reached you, where to look first, and who to write to if it is genuinely missing.
• What the price includesHow the booking fee is worked out, why it is in the price from the first page, and what comes back if the show does not happen.